SHIPPING:
All shipping charges are FOB LatinXpressions facility. After the products are delivered to or picked up by carrier, all loss and damage shall be claimed by Buyer to carrier. Freight charge will be added to your invoice before shipping. When your order is delivered, you should inspect all items for damage before you signing. You agree that the ship to address on your invoice / packing list is correct and valid shipping address. You are responsible for all shipping and return cost for any shipment that is refused or re-consigned, as well as forfeiture of your payment. Acceptance of shipment/packages by your agent, your employee or customer constitutes acceptance of everything stated on the bill of lading. Delivery of your order may be in multiple shipments depending on the availability of the products of your order. For freight cap orders, your freight rate will be same regardless of multiple shipments.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your purchases and your chosen shipping options. Residential locations OR commercial locations without a loading dock will incur additional surcharges.
All shipping estimates on the website are not official and are only a reference to the continental 48 US states. Additional surcharges will be incurred for Alaska, Hawaii, and any destination outside the United States.
Wholesale Shipping Charges are business to business, dock to dock, and additional shipping charges will apply if shipped to a residential address.
RETURNS:
All sales are final. It is within our sole discretion to accept returns of products or not. Products returned without our advanced authorization will be refused. Returned items must be in original condition and good packaging, and you will be responsible for all cost of return shipping, including insurance. A 25% restocking fee will be applied to all approved returns that are not manufacture defect. Dropship fee will not be refund.
RIGHT TO CANCEL:
To cancel this Agreement or order, you must notify us in writing within seven (7) days of confirmation. Deposits for custom or made to order items will not be refund but may be applied to future orders less of any cost related to the cancellation at LatinXpressions sole discretion. For orders canceled after seven (7) days, no credit will be given. Custom orders cannot be canceled. We reserve the right to cancel orders or terminate relationships in our sole discretion, in that case, your deposit will be refund within thirty (30) days.
CARRIER DAMAGES:
Damages on arrival are the responsibility of the carrier. You need to note on the bill of lading for any visible damage to the packages before signing for the shipment and release the delivery driver. Within five (5) business days of delivery, you must unpack and inspect all products for damage. If any damage is discovered, SAVE ALL ORIGINAL PACKING until the claim is closed. Email description and photos of damage to LatinXpressionsx@gmail.com. We will determine repair, replacement or credit to you. Once claim is accepted by LatinXpressions, we will assist the claim process with carrier, but we are not responsible to the carrier's decision on claims.
LIMITED WARRANTY:
We ship products that we display at our showroom and on our website. However, variations of color/shape/size are normal characters of the hand-made products. Our limited warranty is that you agree to fully examine the products upon delivery, to save all packing materials of damaged or defect products, and contact us to provide photos showing the damage or defect within five (5) business days of delivery. Once accepted / approved by LatinXpressions, we will decide to repair or replace the product, or provide you a credit. Our liability does not cover
- Product variations
- Damage by shipping / moving
- Damage by misuse or modification